Terms and Conditions

Website: https://air-cargo-global.com/

Last updated: 26 February 2026

1. Introduction

Please read these Terms of Use & Disclaimer (“Terms”) carefully before using this website.

In these Terms:

“AC Global”, “we”, “our” or “us” means AC Global Services DWC LLC, a company established in the United Arab Emirates, with registered address Dubai South HQ Building, Office 213, Dubai, United Arab Emirates, Trade License No. 12326 and TRN 104153651500003.
“you” or “your” means any user of the website available at air-cargo-global.com and its subdomains (the “Website”).
“Content” means any text, data, graphics, images, route pages, service descriptions, forms, quote request tools, downloads and other materials made available on or through the Website.

These Terms govern your access to and use of the Website. They do not replace or modify any separate written agreements you may have with AC Global regarding freight forwarding, charter, ground handling, customs support or other logistics services.

2. Acceptance of the Terms

By accessing or using the Website, you confirm that you have read, understood and agree to be legally bound by these Terms.
Your use of the Website is also subject to our applicable Privacy Notice and Cookie Policy as published on the Website.
If you do not agree to these Terms, you must not use the Website.

3. Changes to the Website and the Terms

We may update the Website and/or these Terms at any time without prior notice. The current version will be published on the Website with the latest revision date.
Your continued use of the Website after publication of changes constitutes your acceptance of the updated Terms.

4. Your Obligations (Acceptable Use)

You agree not to:

use the Website for any unlawful, fraudulent, abusive or harmful purpose;
impersonate any person or entity or misrepresent your affiliation;
interfere with or disrupt the Website, servers, networks or security features;
upload, transmit or make available any malicious code, including viruses, worms, Trojan horses or spyware;
attempt to gain unauthorized access to any part of the Website or related systems;
scrape, harvest or collect information from the Website at scale, including via automated means, unless expressly permitted in writing;
modify, adapt, translate, reverse engineer or create derivative works from any part of the Website except as permitted by law;
remove, obscure or modify any copyright, trademark or other proprietary notices.

5. Quotes, Requests and Communications

Any rates, transit times, routes, service descriptions, indicative calculations or other information shown on the Website are provided for general information only and do not constitute a binding offer unless expressly confirmed by AC Global in writing.
You are responsible for ensuring that any information you submit, including shipment details, cargo dimensions, weight, documentation summaries and contact data, is accurate and complete.
Submission of a quote request, callback request, booking inquiry or contact form is treated as a request for information. Final acceptance, capacity, routing, pricing, security checks and service conditions may require additional review and written confirmation by AC Global.
If you have questions, you may contact us via info@air-cargo-global.com or through the contact details published on the Website.

6. Automated Guidance and Website Tools

The Website may from time to time include calculators, chat features, form logic or other automated tools intended to help users request quotes or obtain general operational guidance.
Outputs from such tools are generated automatically or semi-automatically and may be incomplete, approximate or unsuitable for a specific shipment.
You should verify critical information, including routing, cargo restrictions, dangerous goods classification, customs requirements, sanctions or export control matters, insurance scope and documentary requirements, with an authorized AC Global representative before relying on it.
These tools do not provide legal advice, customs brokerage advice, sanctions advice or compliance guarantees.

7. Third-Party Links

The Website may contain links to third-party websites, services or platforms. Such links are provided for convenience only and do not imply endorsement.
We do not control third-party websites and are not responsible for their content, availability, terms or privacy practices. Access to third-party resources is at your own risk.

8. Disclaimer of Warranties

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be excluded or limited by applicable law.
The Website and its Content are provided on an “as is” and “as available” basis. While we seek to keep information accurate and current, Content may be outdated, incomplete or contain errors.
To the fullest extent permitted by law, we disclaim all warranties and conditions, express or implied, including accuracy, completeness, reliability, merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that access to the Website will be uninterrupted or error-free, that the Website or its servers are free from harmful components, or that any Content will always be accurate, timely or complete.
You acknowledge that the operation of the Website depends on the Internet and on third-party services and infrastructure. We are not responsible for failures attributable to them.

9. Limitation of Liability

Subject to section 8.1 and to the fullest extent permitted by law, AC Global shall not be liable for any direct, indirect, incidental, special or consequential losses arising from or related to your use of, or inability to use, the Website.
This includes, without limitation, loss of data, loss of profits, loss of revenue, loss of business, reputational harm, interruption of operations or reliance on Website Content.
Nothing in these Terms affects any liability that cannot be excluded or limited under applicable law.

10. Intellectual Property

All trademarks, copyrights, database rights, designs, logos, texts, images and other intellectual property rights in the Website and its Content are owned by or licensed to AC Global unless otherwise stated. All rights are reserved.
You may view, download or print extracts of the Content for your own internal, personal or non-commercial use, provided that you keep all proprietary notices intact.
No Content from the Website may be copied, republished, distributed, modified, licensed, sold or otherwise exploited for commercial purposes without our prior written consent, except where permitted by mandatory law.

11. Security and Fraud Awareness

You should use only the official contact details published on the Website when communicating with us about shipments, payments or commercial matters.
If you receive suspicious messages, payment instructions, invoices, transport confirmations or website links purporting to come from AC Global, verify them with us through the official Website contact details before taking action.
AC Global is not responsible for losses caused by fraud, phishing or impersonation schemes carried out by third parties outside our systems or without our authorization.

12. Severability and Waiver

If any provision of these Terms is held invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
Any failure or delay by us to enforce a provision of these Terms shall not constitute a waiver of that provision or of any other rights.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The competent courts of Dubai shall have exclusive jurisdiction, unless mandatory law requires otherwise.

14. Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: info@air-cargo-global.com